Outbound Services

Telemarketing

There are many different forms of telemarketing services. In addition to outbound telemarketing, there is also something called inbound telemarketing. Inbound telemarketers are skilled at gathering information, and processing orders. These orders are generated from calls that ring into the call center. Many people are calling a call center to place an order, schedule an appointment or inquire about a product or service. These are all examples of telemarketing.  

Overflow Receptionist

No busy lines, no lost opportunities. CYBERTRENDZ happily takes the calls you're too busy to handle. If you experience an increase in caller traffic, but not enough to warrant additional staff. Eliminate hold times and busy signals during peak calling times. CYBERTRENDZ will take your overflow calls when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during your slow periods. You can guarantee your callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.

Seminar Registration

A conference registration service or seminar registration service helps you take reservations anytime. You are not restricted to helping your participants just during business hours, you can take them any time day or night. If you are hosting a single event or host multiple events a year, it is beneficial and critical for your organization to have an efficient and cost effective system in place to manage your registrations. By outsourcing to a service, you will free up time used to setup your event and make it more successful.

Business Answering

If you are looking for a company that can provide inbound call center support that is reliable, efficient, flexible, professional, and affordable, please take advantage of CYBERTRENDZ
Our 24x7 live answering service and web-enabled solutions are tailored to your company's exact needs including our live Internet operators and live receptionists for appointment taking, seminar registrations, order taking services and so much more. CYBERTRENDZ answering services offer the latest in technology to build smart solutions with worry free capabilities tailored for you. Our live answering service will cover any volume of call flows or online services with prompt courteous operators. Some of our current call center services include; medical and legal answering services for doctors and lawyers, order taking answering service, retail companies, seminar registration.

Appointment Scheduling

 "I'd like to make an appointment" Whether you need to Services and/or contact fifty, five hundred or five thousand prospective clients to arrange meetings for your sales team or you just need a cheerful voice managing your incoming calls to schedule an appointment; pencil in some time to contact CYBERTRENDZ. You could have a onetime calling effort or an ongoing sustained marketing campaign. Either way, inbound or out, let us show you how to get more hours, and face time, out of your day.

 Customer Satisfaction Survey

At CYBERTRENDZ, our primary method for conducting marketing research is through a customer satisfaction survey that is extremely effective providing truthful and accurate feedback. Our customer satisfaction marketing survey is a powerful tool for measuring customer satisfaction levels in your client pool, since its simple format basically involves brief quantitative and qualitative questions that clearly reveal customer insight. By utilizing this type of survey and implementing it into our call center customer service, we give customers a way to discreetly and anonymously voice their experiences with your business. We convert this type of data from our customer satisfaction survey into easy-to-ready graphs, charts and printouts.

Our Customer Research Specialists who conduct our call center customer satisfaction marketing possess specialized skills and training to make sure that our call center customer satisfaction is carried out in the most efficient and respectable manner.

We cover a broad range of topics to more closely tailor to your specific industry and company characteristics. Our marketing survey questions deal with businesses in the following fields: 

 Car dealerships, Retail businesses,  Restaurants, Online retail services,  Factories serving businesses

Hire a Virtual Employee

Your Virtual Employee will be provided with the following:

·         PC

·         Broadband internet connection

·         Telephone with toll free number

This in conjunction with email, fax, scanner and internet messengers will enable your Virtual Employee not only to work for you but also with you.

 Hospitality Services

Voice based Reservations

Travel Process out Sourcing

Agency fares Solutions

Agency Accounting

Travel Agency back office Services

Recruitment Process out sourcing

Appointment scheduling with Recruiter in the Client Company

Sourcing and identifying potential candidates

Shortlisting and conduct the potential candidates