Cybertrendz has gained a remarkable reputation not only for its unique approach to developing solution and timely delivery of the same, but also for providing total customer satisfaction. In the age where data processing companies are mushrooming in millions, Cybertrendz promises stability and reliability. We work in a well-disciplined environment to ensure timeliness and efficiency in delivering the product with high quality standards currently prevailing in industries.

We offer a wide variety of non-core processes in an offshore environment so that you can save significant costs over operating these functions internally. And, by relying on our extensive experience in managing resources, process and adherence to quality, you can focus more clearly on your core business strategy. Cybertrendz is a full-service interactive marketing agency that specializes in relationship marketing - the art and science of leveraging interactive media to establish and grow what is a key to success in today's economy - lasting, valuable customer relationships.

We design unique marketing programs to help businesses in competitive markets clearly stand apart from the competition, stay top-of-mind with decision-makers, and nurture life-long customer relationships.

Getting closer to our customers - Understanding their needs, priorities, likes and dislikes - That's virtually, the goal of every marketer today. Loyalty marketing - Database marketing. - Sales promotion - these are the tools that, when fully integrated and implemented systematically, enable brands to truly get closer to customers.

We are providing end to end solutions that deliver measurable results for our clients. We provide services that are comprehensive from research and planning to back end office support.

Values

• Adhere to the highest levels of personal and professional integrity
• Demonstrate care and concern for every individual
• Foster an inclusive and nonhierarchical working atmosphere
• Uphold the obligation to dissent
• Imbibe professionalism and discipline in our approach
• Maintain a strict code of confidentiality

High Quality Standards

Our service delivery is based on global standards, which ensures that our services adhere to the highest quality standards. Cybertrendz uses client, customer and employee satisfaction as a primary measure of success.

Philosophy

Cybertrendz follows a three-point philosophy of

Providing total client satisfaction

Pursuing excellence in every field.

Working towards developing unique and innovative solutions for the industry.

Cybertrendz will enhance its position as a premiere provider of effective business solutions by:

Maintaining the very high standard of quality and service for our customers.

Utilizing emerging and existing technologies in a creative and synergistic way.

Privacy and Security

All administrative staff, operators and trainees have signed a nondisclosure agreement with Cybertrendz to the effect that any Information they come across during the course of processing shall be kept absolutely confidential and shall not copy or transmit such information directly or indirectly to any third party other than those at Cybertrendz and the client to whom the Information need to be transmitted for processing the claim/files.

Cybertrendz will implement necessary procedures and training as directed by the client.

Entry into Cybertrendz work floor and secured area is restricted and "access controlled". All the staff has to use their ID card to enter into and exit out of Cybertrendz.

Operators are not permitted to bring their personal belongings to the work area. They have to make necessary entries before and after they exit and enter the work area .Visitors have to use the visiting room and should submit their details in the form provided to them.

Client specific product training

Our collaborative product training, which may be run by the client's trainers in conjunction with? our trainers, ensures that each of our Staffs is equipped with the same knowledge, understanding and skills, as one who joins our client. The duration of this training will depend on the complexity of the project and can be between 1-3 weeks. During the program design process, the planners evaluate a program's requirement for client training. The length and duration of the training varies upon the complexity of the product set, special offers, and customer needs. CYBERTRENDZ provides clients with a detailed outline of information they need to maintain training quality and consistency and ensure that all relevant issues are covered.

Training certification

At the end of the training, a CSR is tested before he/she is certified to go "live." Based on client requirements, this testing could be done internally or in conjunction with the client.

Quality

Quality is the most important performance indicator at CYBERTRENDZ and has made a firm commitment to quality.

QC Metrics

CYBERTRENDZ has well-defined QC metrics for all its programs. The standard metrics are customized to meet the needs of individual programs. We also encourage our clients to do regular calibration calls, as well as remote monitor interactions to ensure that our quality evaluation systems are completely calibrated and synchronized.

Quality Evaluation

Quality Control Executives (QCE) who form part of the Client Contact Team CYBERTRENDZ account management structure perform the quality audits. All quality control executives are trained as per standards.
Quality audits are performed every day for all our Staffs. Quality evaluations are done on a weekly, fortnightly or monthly basis as per the requirements of the project.

Client Quality Calibration

It is extremely important that the client and. CYBERTRENDZ have a consistent measure of quality. CYBERTRENDZ distinctive "Quality Calibration Processes" ensures that our measurement techniques are aligned with client expectations. The QCP has been an important factor in our ability to exceed client quality metrics on a consistent basis.