Enterprise Resource Planning

Business Solutions

• ERP – Enterprise Resource Planning
• ESM – Enterprise System Management
• EAI – Enterprise Application Integration.
• CRM – Customer Relation Management
• SCM – Supply Chain Management.
• BI & DW – Business Intelligence and Data Warehousing
• BPR – Business Process Reengineering
• EC & MC – E-Commerce and Mobile Commerce

Cybertrendz has a robust time-tested SAP practice, which started in 2002. From a traditional onsite delivery model, we have expanded this into an offshore-centered, remote-delivery services model.

While we have a strong base in delivering end-to-end solutions for SAP customers and has a proven track record in full lifecycle implementation, our focus has shifted to “outsourcing using global delivery” model.

Cybertrendz SAP Help Desk services complement our Application Maintenance Outsourcing(AMO) practice.

We often work with existing in-house help desks of large SAP data centers where the call center handles the level 1 help. The level 1 support personnel notes the nature of the problem and logs the call. A job ticket is subsequently created and gets loaded into our support systems through appropriate software

We would position a Project Manager (Supervisor) onsite to facilitate the help desk while the support team would be positioned offshore. The Project Manager (Supervisor) would manage technical support operations done by the offshore team. He would be supported by a skeleton team of functional and technical Consultants onsite.

We offer typical industry standard SLAs for the services and are willing to manage the total help desk services for the customers including level 1 support. Alternatively, if customers have their in-house Help Desks, we would sign support agreements so as to adhere to customers' SLAs.

To relieve organizations from the day-to-day challenges of routine application maintenance functions, with systematic approach to improving service reliability, process orientation, maintenance responsiveness, and delivery quality”

The essential objectives for most SAP sites worldwide are:

• More SAP for your money
• Shorter project cycle for better ROI
• No compromise on quality of work delivered
• Post implementation audits, strategy studies
• Our approach to setting up an AMO for ABAP maintenance
  • Total process orientation
  • Quick transition
  • Value added services
  • Quality practices
  • Performance management metrics
  • Automation tools
• Process

The process starts by an outsourcing assessment study that includes:

• Understanding of SAP version, modules, functionality and features implemented
• Broad inventory of custom developed objects in production
• Development landscape, coding standards, methodology
• Bolt-on products sitting on top of SAP
• Third party application/software, legacy systems interfacing with SAP
• Technical documentation/User manual